Check Your ONT

Check your ONT When something is wrong with your fibre connection, there are several places the fault can be. These include your modem / router, the ONT (an ONT, or optical network terminal, is the device in your home installed by your local fibre company that...

PPPoE Setup

When something is wrong with your fibre connection, there are several places the fault can be. These include your modem / router, the ONT (an ONT, or optical network terminal, is the device in your home installed by your local fibre provider that connects your modem /...

Intermittent drop-outs

Intermittent Drop-Outs Bigpipe Troubleshooting Follow these steps if your connection seems to be dropping in and out on a regular (or irregular) basis. That means, you’ll be surfing fine one minute and then things just stop working for a while – but do...

Problems accessing certain sites

Problems accessing certain sites Bigpipe Troubleshooting Follow these steps if you’re having trouble accessing a specific site or group of sites. 1. Check the site hasn’t been reported as being down: Visit downforeveryoneorjustme.com? Type the name of the...

Full Outage

Full Outage - Help! My connection has stopped working Bigpipe Troubleshooting Follow these steps if things have previously been working well on your Bigpipe connection, but now you can’t connect to the internet at all. Note: If you’ve never been connected...

Slow Connection

Slow Connection Bigpipe Troubleshooting Follow these steps if your connection just seems to be really slow. That means that it’s taking much longer than expected to download pages or files, and/or streaming video is really frustrating. 1. Check the speed issue...