Bigpipe Network Issue 22 May 2018

WHAT: An unexpected network outage has occurred as of 11:40am 22 May 2018. WHO: UFB customers in the Palmerston North region may be experiencing trouble getting online. WHY: We have experienced a loss of connectivity between us and Chorus. IMPACT: Customers on UFB in...

Bigpipe Network Maintenance 28th February 2018

WHAT: Scheduled maintenance is due to take place between 11:00pm 28th February 2018 and 6 AM 1st March 2018. WHO: A number of Bigpipe connections around the South Island will be affected. WHY: Bigpipe is performing scheduled maintenance to core network hardware....

Bigpipe Network Maintenance 8 February 2018

WHAT: Scheduled maintenance is taking place between 1 AM and 6 AM on Thursday 8th February WHO: A small number of Bigpipe connections will be affected. WHY: Bigpipe is upgrading network hardware. IMPACT: You will lose connection to the internet for a time from 60...

Bigpipe Network Maintenance 9 December 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Friday 9 December WHO: A majority of Bigpipe customer connections will be affected. WHY: Bigpipe is upgrading network hardware at a number of locations. IMPACT: You will lose connection to the...

Bigpipe Network Maintenance 9 November 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Wednesday 9 November. WHO: Up to 1000 fibre connections will be affected. WHY: Chorus is upgrading the firmware on a number of ONTs. IMPACT: You will lose connection to the internet for a time from...

Bigpipe Outage Resolution October 6 2016

Earlier today, we had a very brief outage (it lasted about ten seconds) that affected a reasonable number of customers. Most \ won’t have noticed as most modems will have automatically picked up the connection again, but if your connection is still down, a quick...