Bigpipe Network Maintenance 9 December 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Friday 9 December WHO: A majority of Bigpipe customer connections will be affected. WHY: Bigpipe is upgrading network hardware at a number of locations. IMPACT: You will lose connection to the...

Bigpipe Network Maintenance 9 November 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Wednesday 9 November. WHO: Up to 1000 fibre connections will be affected. WHY: Chorus is upgrading the firmware on a number of ONTs. IMPACT: You will lose connection to the internet for a time from...

Bigpipe Outage Resolution October 6 2016

Earlier today, we had a very brief outage (it lasted about ten seconds) that affected a reasonable number of customers. Most \ won’t have noticed as most modems will have automatically picked up the connection again, but if your connection is still down, a quick...

Bigpipe Network Maintenance August 2016

WHAT: scheduled maintenance is taking place on Bigpipe connections from 17 August until the beginning of September. WHO: Any Bigpipe connection may be affected. We are processing customers in batches to provide the least possible interruption to service. Approximately...

Bigpipe Network Maintenance 11 August 2016

WHAT: scheduled maintenance is taking place between 12:30 AM and 7 AM on Thursday 11 August. WHO: Up to 1000 connections will be affected. IMPACT: There will be instability on your connection between 12:30 AM and 7 AM. You may not be able to connect consistently, or...

Bigpipe Network Maintenance 1 – 3 August 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on 1, 2, & 3 August, as part of work we’re currently doing to future-proof our network for IPv6 implementation. WHO: Between 100 and 1000 connections will be affected. IMPACT: Your connection will...