Bigpipe Setup Guide for Netcomm NF4V Modem Router (UFB)


Setting up for Bigpipe

UFB Starter, Pro, Elite

To install the router:

  1. Connect Router to power
  2. Connect the WAN port on the router to port 1 on your ONT with an Ethernet cable
  3. Connect Router to computer (i.e.: PC or laptop)

To set the router up for either the UFB Starter, Pro or Elite plan:

  1. Launch your Web Browser (e.g.: Internet Explorer, Chrome or Firefox).
  2. Access the modem settings:
    1. Type into the address bar.
      1 ADSL login
    2. Press the ENTER key.

      The login screen displays.
      2 ADSL userpass

    3. Login to the modem page:
      Username admin
      Password admin

      3 adsl userpass2

      If that Username and Password do not work you should RESET the modem to factory settings (see the instructions below).
    4. Click the Log In button.

      The modem’s Dashboard screen displays.
      4 adsl login

  3. Configure the modem for Bigpipe:
    1. From the menu on the left, click Advanced Setup.
      5 adsl advanced
    2. Remove all old WAN services if there are any present.

      1. Click on WAN service.

      2. Tick each interface that is present.

      3. Click remove.

      10 remove old wan
    3. Check to see that there are no old ETH interfaces. If there are, remove them with the steps below:
      1. Click ETH Interface
      2. Tick the remove box(es)
      3. Click remove.

      ufb 3 remove old eth

    4. Add your new ETH interface.

      1. Click ETH Interface.2. Click the Add button under the ETH interface.

      ufb 3 add new eth3

    5. Enter the required settings for your new ETH interface.

      1. Select eth4/eth4.2. Click Apply/Save.

      ufb 3 add new eth4

    6. Add a new WAN service.

      1. Click WAN service

      2. Click Add

      vdsl 3 add ptm
    7. Select your new ETH interface.

      1. Select eth4/eth4.

      2. Click Next.

      ufb add eth to wan
    8. Enter a service name if desired.

      1. Select PPP over Ethernet.

      2. Enter Priority -1 and VLAN ID -1.

      3.Change the service name if desired, or leave on the default and click Next.

      vdsl 9 add new wan
    9. Enter a PPP username and password.

      1. Enter a PPP username and password. These can be anything you like, but cannot contain special characters or be left blank.

      Set authentication method to AUTO and MTU to 1492.

      2. Click Next.

      23 atm wan userpass
    10. Ensure ppp0.1 is in the left column, and click Next.
      24 atm wan gateway
    11. Ensure ppp0.1 is in the left column, and click Next.
      Click Save/Reboot
    12. Click Apply/Save.
      26 atm wan save
    13. Reboot your router.

      1. Click Reboot in the bottom left menu.

      2. Click the reboot button.

      27 save reboot
    14. Your router should now restart.
      28 rebooted
    15. Your router is now configured for Bigpipe UFB. After your router has rebooted you should be able to browse the internet.
Disclaimer: Our modem guides are just for setting up your Bigpipe connection with these specific models of modem. If something goes wrong during setup we recommend doing a factory reset of your modem and – if necessary – getting in touch with the Bigpipe support team. These guides don’t cover everything your modem can do. If you want to get more in-depth, we recommend starting with Googling your modem model number.

Resetting the Router

If something goes wrong with your router, you can reset the device to the default Factory settings. You will lose any of your customised settings.

To reset the modem:

  1. Check it is on (i.e.: plugged in with one or more lights lit).

    You cannot reset the modem if it is off.

  2. Use something, like a paperclip, to press and hold the Factory Reset button, which is in between the plug and the USB port.
  3. Hold for 5 seconds.
  4. Release the Factory Reset button.
  5. After a few seconds, the modem will start to reset.
    The modem will have reset itself to its original factory settings.  Any customised settings will have been lost.