Bigpipe Setup Guide for Netcomm NF4V Modem Router (VDSL)


This section details how to plug the modem in – to both power and the internet. Before you start you will need to identify where DSL comes into your home. If you have previously had broadband, continue to use the same outlet. If you’re in a new home, look for an outlet labelled ADSL. If you cannot find a labelled outlet try every outlet in your house, or ask your landlord or the previous occupant.


To install the router:

  1. Connect Router to power
  2. Connect the DSL port on the router to a jackpoint on the wall
  3. Connect Router to computer (i.e.: PC or laptop)

Setting up for Bigpipe

Basic and Fast – VDSL

To set the modem up for the Turbo plan:

  1. Launch your Web Browser (e.g.: Internet Explorer, Chrome or Firefox).
  2. Access the modem settings:
    1 ADSL login

    1. Type into the address bar.
    2. Press the ENTER key.

      The login screen displays.
      2 ADSL userpass

    3. Login to the modem page:
      Username admin
      Password admin

      3 adsl userpass2
      If that Username and Password do not work you should RESET the modem to factory settings (see the instructions below).

    4. Click the Log In button.

      The modem’s Dashboard screen displays.
      4 adsl login

  3. Configure the modem for Bigpipe:
    1. From the menu on the left, click Advanced Setup.
      5 adsl advanced
    2. Remove all old WAN services if there are any present.

      1. Click on WAN service.

      2. Tick each interface that is present.

      3. Click remove.

      10 remove atm
    1. Check to see that there are no old PTM interfaces. If there are, remove them with the steps below:
      1. Click PTM Interface
      2. Tick the remove box(es)
      3. Click remove.
    2. Add your new PTM interface.

      1. Click PTM Interface.2. Click the Add button under the PTM interface.

      vdsl 3 add ptm

    3. Enter the required settings for your new PTM interface.

      1. Leave all settings on defaults2. Click Apply/Save.

      vdsl 4 add ptm

    4. Add a new WAN service.

      1. Click WAN service

      2. Click Add

      vdsl 3 add ptm
    5. Select your new PTM interface.

      1. Select ptm0\(0_0_100).

      2. Click Next.

      vdsl 8 add new wan
    6. Enter a service name if desired.

      1. Select PPP over Ethernet.

      2. Enter Priority 0 and VLAN ID 10.

      3.Change the service name if desired, or leave on the default and click Next.

      vdsl 9 add new wan
    7. Enter a PPP username and password.

      1. Enter a PPP username and password. These can be anything you like, but cannot contain special characters or be left blank.

      Set authentication method to AUTO and MTU to 1492.

      2. Click Next.

      23 atm wan userpass
    8. Ensure ppp0.1 is in the left column, and click Next.
      24 atm wan gateway
    9. Ensure ppp0.1 is in the left column, and click Next.
      Click Save/Reboot
    10. Click Apply/Save.


      26 atm wan save
    11. Reboot your router.

      1. Click Reboot in the bottom left menu.

      2. Click the reboot button.

      27 save reboot
    12. Your router should now restart.


      28 rebooted
    13. Your router is now configured for Bigpipe VDSL. After your router has rebooted you should be able to browse the internet.
Disclaimer: Our modem guides are just for setting up your Bigpipe connection with these specific models of modem. If something goes wrong during setup we recommend doing a factory reset of your modem and – if necessary – getting in touch with the Bigpipe support team. These guides don’t cover everything your modem can do. If you want to get more in-depth, we recommend starting with Googling your modem model number.

Resetting the Router

If something goes wrong with your router, you can reset the device to the default Factory settings. You will lose any of your customised settings.

To reset the modem:

  1. Check it is on (i.e.: plugged in with one or more lights lit).

    You cannot reset the modem if it is off.

  2. Use something, like a paperclip, to press and hold the Factory Reset button, which is in between the plug and the USB port.
  3. Hold for 5 seconds.
  4. Release the Factory Reset button.
  5. After a few seconds, the modem will start to reset.
    The modem will have reset itself to its original factory settings.  Any customised settings will have been lost.