Good news everyone!
The Bigpipe Code-Elves have been busy, slaving away in their dank sub-basement coming up with fantastically useful improvements for all you wonderful Bigpipe customers. Spare a thought for them; dab their sweating brows with a metaphorical moist towelette, as we reveal…
Moving house & changing plans made easy!
People love to move house and/or change their Bigpipe plan. We know this because our customers tell us when they do. In the past, it’s not been the easiest thing in the world, and that’s no good. When you’re moving house, the last thing you need is the hassle of figuring out your broadband connection.
So we’ve made it nice and easy and super-quick for you. Here’s how to do it!
If you log into your Bigpipe account dashboard, you’ll now see this spiffy-looking widget (without all the red bits, obvs, that’s us)
Aw yeah, look at that! All you gotta do, if you want to change address (or change your Bigpipe plan at your current address) is click one of those handy green buttons.
Changing plan
Changing plan is as easy as clicking “CHANGE PLAN” and selecting from the available plans at your address. We recommend giving this a go, right now, to see what plans are available at your place – we find a lot of people have a fibre upgrade available, and don’t even know it! Have a crack, because changing Bigpipe plans is free, and you might be able to get a vastly better fibre connection for the same price as our Fast plan – only $79 a month.
Changing address
Just fill out the address where you’ll be moving to (you’ll have to pick an address from the list of options that appears when you start typing), and whether you’ve already shifted. Or you can add a preferred connection date.
Now you’ll get to select the Bigpipe plan for your new address. Your current plan will be highlighted. Any Bigpipe plans not available at your new address will be greyed out. In this example, all our plans are available at the new address! Sweet!
Let’s select the fastest plan we’ve got, Bigpipe’s Elite.
It’ll ask you to confirm the details you’ve entered (make sure they’re all correct!)
Once you’ve clicked the green CONFIRM button, you’ll see the below screen:
And if you check back at the Bigpipe dashboard, you’ll see that your move of address is being processed!
And that’s it! Next time you’re moving house, or if you want to try a different Bigpipe plan, do it the easy way – just log in and choose your new plan or move.
Hi there
If we change plans do we need to pay another $49 connection fee?
Nope! Your first move is free, and it’s nice and easy using our widget. Generally speaking, you get one free move every six months – if you move more frequently than that, we’ll charge you $50 per move.
Hi just want to ask, im moving house but with the same address, im moving from “house A” to “house B” . Is bigpipe going to charge me for that? Im just have my internet connection last march. Thanks
There shouldn’t be any charge for that. Feel free to get in touch with our care team (if you haven’t already 🙂
I requested a DSL hookup at 85B Hoon Hay Rd, Christchurch. I rec’d router, chorus was out to connect but said they couldn’t because it’s a Vodafone line.. There is fibre at the corner of my building can I change my plan to fibre if this will get it hooked up quicker? Seeing I don’t have internet i don’t have access to ‘tslaney@live.com’. Pls use ‘terry.slaney@tab.co.nz’
or ring 0275478411
Cannot do this, as select Plan shows a general error and I can’t go further.
Hi Blair, I see you have been able to request a Move of Address? Did you need to contact our team or where you able to work around your issue with Move of Address or the dashboard?
I managed to do it on the website, but the mobile app still doesn’t work. I doesn’t seem to be able to display the plans when after selecting the move to address.
Many thanks for that Blair much appreciated unfortunately the issue with Move of Address not working on the App is a known one but one we haven’t been able to fix yet. Apologies for that.