Current Bigpipe network status: Up

  There are currently no known issues with the Bigpipe network. If you’re having trouble with your connection, first try restarting your modem. If you’re still having trouble, we find that around 80 percent of all issues are caused by a bad WiFi connection. Check out our WiFi guide to find out some ways to fix common problems. If you are having trouble connecting on Bigpipe after restarting your modem, and you’ve checked out our WiFi guide, please contact us so we can troubleshoot your connection .

 

Network Status Updates

See our latest network status updates below.

 

Bigpipe Network Maintenance 16 June 2016

WHAT: scheduled maintenance is taking place between 3 AM and 4 AM on Thursday 16 June, as part of work we’re currently doing to future-proof our network for IPv6 implementation. WHO: Between 2000 and 4000 connections will be affected. IMPACT: Your connection will be... read more

Bigpipe Network Maintenance 14 June 2016

WHAT: scheduled maintenance is taking place between 3 AM and 4 AM on Wednesday 14 June, as part of work we’re currently doing to future-proof our network for IPv6 implementation. WHO: Around 600 customers will be affected. IMPACT: The upgrade should take less... read more

Bigpipe Scheduled Maintenance 9 June 2016

At around 3:30 AM on 9 June, 2016, we will be performing scheduled maintenance on elements of the Bigpipe network, as part of work to make Bigpipe more reliable, faster, and support more access protocols. More technical details are available at this link. This... read more

Bigpipe Outage Resolution 8 June 2016

Many Bigpipe customers experienced an outage between 4:30 AM and 10 AM on Wednesday, 8 June 2016. Here’s what happened, and what to do if you are still experiencing connection trouble. We had scheduled maintenance that occurred at the same time as Chorus network... read more