Current Bigpipe network status: Up

  There are currently no known issues with the Bigpipe network. If you’re having trouble with your connection, first try restarting your modem. If you’re still having trouble, we find that around 80 percent of all issues are caused by a bad WiFi connection. Check out our WiFi guide to find out some ways to fix common problems. If you are having trouble connecting on Bigpipe after restarting your modem, and you’ve checked out our WiFi guide, please contact us so we can troubleshoot your connection .

 

Network Status Updates

See our latest network status updates below.

 

Bigpipe Network Issue 22 May 2018

WHAT: An unexpected network outage has occurred as of 11:40am 22 May 2018. WHO: UFB customers in the Palmerston North region may be experiencing trouble getting online. WHY: We have experienced a loss of connectivity between us and Chorus. IMPACT: Customers on UFB in... read more

Bigpipe Network Maintenance 28th February 2018

WHAT: Scheduled maintenance is due to take place between 11:00pm 28th February 2018 and 6 AM 1st March 2018. WHO: A number of Bigpipe connections around the South Island will be affected. WHY: Bigpipe is performing scheduled maintenance to core network hardware.... read more

Bigpipe Network Maintenance 8 February 2018

WHAT: Scheduled maintenance is taking place between 1 AM and 6 AM on Thursday 8th February WHO: A small number of Bigpipe connections will be affected. WHY: Bigpipe is upgrading network hardware. IMPACT: You will lose connection to the internet for a time from 60... read more

Bigpipe Network Maintenance 9 December 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Friday 9 December WHO: A majority of Bigpipe customer connections will be affected. WHY: Bigpipe is upgrading network hardware at a number of locations. IMPACT: You will lose connection to the... read more

Bigpipe Network Maintenance 9 November 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on Wednesday 9 November. WHO: Up to 1000 fibre connections will be affected. WHY: Chorus is upgrading the firmware on a number of ONTs. IMPACT: You will lose connection to the internet for a time from... read more

Bigpipe Outage Resolution October 6 2016

Earlier today, we had a very brief outage (it lasted about ten seconds) that affected a reasonable number of customers. Most \ won’t have noticed as most modems will have automatically picked up the connection again, but if your connection is still down, a quick... read more

Bigpipe Network Maintenance August 2016

WHAT: scheduled maintenance is taking place on Bigpipe connections from 17 August until the beginning of September. WHO: Any Bigpipe connection may be affected. We are processing customers in batches to provide the least possible interruption to service. Approximately... read more

Bigpipe Network Maintenance 11 August 2016

WHAT: scheduled maintenance is taking place between 12:30 AM and 7 AM on Thursday 11 August. WHO: Up to 1000 connections will be affected. IMPACT: There will be instability on your connection between 12:30 AM and 7 AM. You may not be able to connect consistently, or... read more

Bigpipe Network Maintenance 1 – 3 August 2016

WHAT: scheduled maintenance is taking place between 1 AM and 6 AM on 1, 2, & 3 August, as part of work we’re currently doing to future-proof our network for IPv6 implementation. WHO: Between 100 and 1000 connections will be affected. IMPACT: Your connection will... read more