Current Bigpipe network status: Up

  There are currently no known issues with the Bigpipe network. If you’re having trouble with your connection, first try restarting your modem. If you’re still having trouble, we find that around 80 percent of all issues are caused by a bad WiFi connection. Check out our WiFi guide to find out some ways to fix common problems. If you are having trouble connecting on Bigpipe after restarting your modem, and you’ve checked out our WiFi guide, please contact us so we can troubleshoot your connection .


Network Status Updates

See our latest network status updates below.


Bigpipe Network Issue 22 May 2018

WHAT: An unexpected network outage has occurred as of 11:40am 22 May 2018. WHO: UFB customers in the Palmerston North region may be experiencing trouble getting online. WHY: We have experienced a loss of connectivity between us and Chorus. IMPACT: Customers on UFB in... read more

Bigpipe Network Maintenance August 2016

WHAT: scheduled maintenance is taking place on Bigpipe connections from 17 August until the beginning of September. WHO: Any Bigpipe connection may be affected. We are processing customers in batches to provide the least possible interruption to service. Approximately... read more

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