WHAT: Scheduled maintenance is taking place on the Bigpipe network between July 6 and July 21, to allow Chorus to implement software upgrades.
WHO: Approximately 1000 customers will be affected in a variety of locations throughout New Zealand.
IMPACT: Minor impact. Most customers will not notice the service interruption. If your connection is affected, it will be interrupted for up to 30 minutes between 1 and 6 AM. Your connection should come back up automatically. If your connection doesn’t come back automatically, please restart your router (and your ONT, if you’re a fibre customer.)
We do not expect any ongoing network difficulties or outages from this scheduled maintenance, but if any arise, we will update our Network Status page accordingly.
If connection difficulties persist, please visit visit bigpipe.co.nz/support-centre and log a support ticket.
Some customers may experience lower speeds for a limited time after the scheduled maintenance. This shouldn’t last long. If your connection is still slower than normal 24 hours after the scheduled maintenance, please check out our Big Guide To Improving Your Broadband or visit bigpipe.co.nz/support-centre.